Refund policy

Last updated: [DATE]

Return window

You may request a return within [X] days of receiving your order.

Eligibility

To be eligible for a return, the item must be unworn, undamaged and returned in its original packaging with any tags and accessories it came with. [For hygiene reasons, earrings can only be returned if they arrive faulty.]

Items that cannot be returned

[List any non-returnable items, for example final-sale pieces or personalised items.]

How to request a return

Message us on WhatsApp at [WhatsApp number] or email [email address] with your order number, the item you wish to return and the reason. We will reply with the next steps. Items sent back without a confirmed return request may not be accepted.

Return shipping

[State who pays for return shipping and how the item is collected or sent back.]

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved. Approved refunds are issued within [X] business days. For cash-on-delivery orders, refunds are made by [refund method, for example bank transfer]. [State whether original delivery charges are refundable.]

Exchanges

[State whether exchanges for a different size or colour are offered, and how.]

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us within [X] days of delivery with photos of the item and packaging, and we will make it right.